From what I remember, it was called Alternate Service Delivery.
Of course the Civil Service hated Harper. The PS will never admit they are useless simply because you do not bite the hand that feeds you. And in the vast majority of cases, they are grossly overpaid, underworked and with benefits people in the private sector do not get. Someone I know did the medical claims for the PS at Sunlife. She had far more responsibility and had to produce for far less money than some clerk in the government gets and no benefits to speak of.
PS working from home, isn't that a joke. Hell, they do not work at work. Half hour lunch breaks are an hour, countless smoke breaks. Of course PS hate hearing the truth which of course if you gave them any real power, think about how corrupt they would be. Look at Justin Trudeau.
Look at the huge increase in the PS in recent years. But it makes our unemployment numbers look better. It is a form of expensive welfare.
And by the way, a full pension for MPs after a mere 6 years. Really, who gets that in the private sector? Nobody.
And all this on your tax dollar. Governments really need to be revamped.