Should the U. S. Government reign in the Wireless providers and middleman agents?

[Caswell Thomas]

Recent major outages where tens of thousands have found themselves removed from wireless contracts and their phones made useless by the actions of wireless companies who merge with other companies or drop coverage areas as not profitable enough or themselves are dropped from financial association partnerships which leave thousands of former customers without phone service abruptly and who never received notice from such companies in advance...should there be a Government Inquiry or Intervention or prevention of such shut downs  in such mergers or displacements where they greatly affect the Public Safety?  Example:  Recently Cricket Wireless customers ( Cricket is owned by AT &T and offers discounted phone plans)  experienced this and when they called Cricket from other phones or tried  to reach Crickets chat agents were told only " your service plan has ended due to our association with Amazon also ending"!  Further investigation found no further explanation, no apologies given, in fact no notice at all in advance, just people on their way to work or school.finding out their phone wasn't working only when they tried to use it,  and Amazon's customer service entire system by phone or chat shut completely down. Nothing further is known other than any questions from irate former customers are being ignored and yet every other wireless company is now suddenly active and offering special deals, arguing they all.knew of the shutdown well in advance.  So, should these businesses be controlled by the federal government? 

[Dougie93]

4 hours ago, Caswell Thomas said:

Recent major outages where tens of thousands have found themselves removed from wireless contracts and their phones made useless by the actions of wireless companies who merge with other companies or drop coverage areas as not profitable enough or themselves are dropped from financial association partnerships which leave thousands of former customers without phone service abruptly and who never received notice from such companies in advance...should there be a Government Inquiry or Intervention or prevention of such shut downs  in such mergers or displacements where they greatly affect the Public Safety?  Example:  Recently Cricket Wireless customers ( Cricket is owned by AT &T and offers discounted phone plans)  experienced this and when they called Cricket from other phones or tried  to reach Crickets chat agents were told only " your service plan has ended due to our association with Amazon also ending"!  Further investigation found no further explanation, no apologies given, in fact no notice at all in advance, just people on their way to work or school.finding out their phone wasn't working only when they tried to use it,  and Amazon's customer service entire system by phone or chat shut completely down. Nothing further is known other than any questions from irate former customers are being ignored and yet every other wireless company is now suddenly active and offering special deals, arguing they all.knew of the shutdown well in advance.  So, should these businesses be controlled by the federal government? 

just put the phones down and walk away

it's literally Telescreen from George Orwell's 1984

stop paying for them, stop using them, save America therein

[August1991]

5 hours ago, Caswell Thomas said:

Recent major outages where tens of thousands have found themselves removed from wireless contracts and their phones made useless by the actions of wireless companies who merge with other companies or drop coverage areas as not profitable enough or themselves are dropped from financial association partnerships which leave thousands of former customers without phone service abruptly and who never received notice from such companies in advance...

.....

Your federal government has Anti-Trust legislation.

The problem, as RFK Jnr has noted, is that the corporations (Trusts) now decide federal policy.

Your founders were wise: you Americans have State governments. You have 50.

[Caswell Thomas]

We have, in my opinion, let these free traders of our personal information become our masters and now they think they own us, to do with as they want with no consequences. This IS something the FCC and the CFPB should be looking into, in fact JUMPING into, to protect Americans. Think! How many of these customers who relied on their phones for getting them at least the basic level of emergency care during inclement times or weather now doesn't even have that lifeline available to them and why? Because a major corporation decided, without any notice to their customer base, to discontinue their route to emergency services for the sake, solely, of their own PROFIT? Where are the Class Action Attorneys in this! 

Edited September 2, 2023 by Caswell Thomas