Harper Government Loses Gold Standard Rating

[jdobbin]

http://www.canada.com/topics/news/politics...13-ba88e57de562

The new Conservative government has lost Canada's gold medal global ranking for delivering services to its citizens held by the previous two Liberal regimes, according to a report Monday.

"Canada is part of a group of countries where citizens have a sense that services have lagged in the past few years," said the report by international consulting firm Accenture. "We have praised all of these countries in the past ... yet somehow they have let service flag in the eyes of citizens."

The annual report, which compares levels of satisfaction with the services provided by governments in 22 industrial countries, found that more Canadians feel services provided by their national government have not improved, or have deteriorated.

The report, coincidentally, was released at the start of National Public Service Week established to highlight the federal public service's contribution to Canadian society.

This year, Canada was nudged out of the top position and into second by Singapore in the overall rankings, the report said, noting that Canada was first in the last ranking in 2005, and in each of annual rankings of the previous four years.

Hmm, not exactly stellar news in this department. Wonder if it has anything to do with waiting in endless line-ups for passports.

[ScottSA]

http://www.canada.com/topics/news/politics...13-ba88e57de562

The new Conservative government has lost Canada's gold medal global ranking for delivering services to its citizens held by the previous two Liberal regimes, according to a report Monday.

"Canada is part of a group of countries where citizens have a sense that services have lagged in the past few years," said the report by international consulting firm Accenture. "We have praised all of these countries in the past ... yet somehow they have let service flag in the eyes of citizens."

The annual report, which compares levels of satisfaction with the services provided by governments in 22 industrial countries, found that more Canadians feel services provided by their national government have not improved, or have deteriorated.

The report, coincidentally, was released at the start of National Public Service Week established to highlight the federal public service's contribution to Canadian society.

This year, Canada was nudged out of the top position and into second by Singapore in the overall rankings, the report said, noting that Canada was first in the last ranking in 2005, and in each of annual rankings of the previous four years.

Hmm, not exactly stellar news in this department. Wonder if it has anything to do with waiting in endless line-ups for passports.

Excellent news. I can't wait till we get to the point that we don't look to government for everything we need like sheep waiting for feeding time.

[Michael Bluth]

Excellent news. I can't wait till we get to the point that we don't look to government for everything we need like sheep waiting for feeding time.

Why bother having elections?

Why not put Government up for tender. May the best consultancy win!

[jdobbin]

Excellent news. I can't wait till we get to the point that we don't look to government for everything we need like sheep waiting for feeding time.

I don't think this is endorsement of the present government policy that you seem to think it is.

[Michael Bluth]

I don't think this is endorsement of the present government policy that you seem to think it is.

It's also not the scathing indictment that you seem to think it is.

[ScottSA]

I don't think this is endorsement of the present government policy that you seem to think it is.

It's also not the scathing indictment that you seem to think it is.

Couldn'ta said it better myself.

[jdobbin]

Couldn'ta said it better myself.

It just shows that the Harper government can't provide the gold standard level of service of the previous governments did.

Singapore, that bastion of free enterprise that many in the right point to has passed Canada.

[noahbody]

Couldn'ta said it better myself.

It just shows that the Harper government can't provide the gold standard level of service of the previous governments did.

Singapore, that bastion of free enterprise that many in the right point to has passed Canada.

Didn't our health care ranking drop to 30th under the Liberals? I don't even think they give you a green ribbon for that. Mabye, a brown one.

[jdobbin]

Didn't our health care ranking drop to 30th under the Liberals? I don't even think they give you a green ribbon for that. Mabye, a brown one.

Yup. Our health system dropped considerably with the Liberals. One of the reasons they are out of power now. It looks like the Tories are looking to duplicate everything the Liberals did only faster.

[Michael Bluth]

Yup. Our health system dropped considerably with the Liberals. One of the reasons they are out of power now. It looks like the Tories are looking to duplicate everything the Liberals did only faster.

Except for Adscam.

We'll leave stealing taxpayer's money in the past.

[hiti]

Yup. Our health system dropped considerably with the Liberals. One of the reasons they are out of power now. It looks like the Tories are looking to duplicate everything the Liberals did only faster.

Except for Adscam.

We'll leave stealing taxpayer's money in the past.

You'll just approach it another way...... call it donations while you blow it on election-style ads and race cars. What next?

The reason Canada lost it's gold standing is because Steve canceled funding to museums, legal aid, literacy, court challenge services, jobs for students, women's rights, housing, and a bunch of essentials services that Canadians count on. Why? Cause he needed the money for war toys and his war in Afganistan.

[BornAlbertan]

Couldn'ta said it better myself.

It just shows that the Harper government can't provide the gold standard level of service of the previous governments did.

Singapore, that bastion of free enterprise that many in the right point to has passed Canada.

God Liberals (and NDippers for that matter) are dense...

"Canada is part of a group of countries where citizens have a sense that services have lagged in the past few years," said the report by international consulting firm Accenture. "We have praised all of these countries in the past ... yet somehow they have let service flag in the eyes of citizens."

When did the Conservatives get in? How long have services lagged? Yep...there are some real morons here.

Note to Liberals and NDP: Post shit with a spin and it flies back in your face!

[geoffrey]

It just shows that the Harper government can't provide the gold standard level of service of the previous governments did.

What was the rating of the Soviet Union?? They provided EVERYTHING. Must have been hot on the list, no?

You'll just approach it another way...... call it donations while you blow it on election-style ads and race cars. What next?

Call it donations?! Eh?! People willing give to the CPC, money isn't stolen from the public purse to fund their campaigning or what not.

The reason Canada lost it's gold standing is because Steve canceled funding to museums

Whoa! We actually got a new museum in Winnipeg, did we not?

court challenge services

I dont' care to fund people's ridiculous rights conquests. If they win against the government, they'll be reimbursed by the courts. Otherwise why should I pay for frivilous lawsuits.

jobs for students

No need in today's job market. Need a job? I have one for you or anyone else. Especially students being educated.

women's rights

Nice, but not really my interest. Why should I fund that? Women are career people now, they can fund their own lobby.

housing

Provincial jursidiction.

Cause he needed the money for war toys and his war in Afganistan.

Got to hate Chretien and Martin for sending them there, hey?

[jdobbin]

God Liberals (and NDippers for that matter) are dense...

"Canada is part of a group of countries where citizens have a sense that services have lagged in the past few years," said the report by international consulting firm Accenture. "We have praised all of these countries in the past ... yet somehow they have let service flag in the eyes of citizens."

When did the Conservatives get in? How long have services lagged? Yep...there are some real morons here.

Note to Liberals and NDP: Post shit with a spin and it flies back in your face!

Your righties are very dense. Perhaps you should read the article. Spun right back in your face. The consultancy specifically refers to the present government.

[jdobbin]

What was the rating of the Soviet Union?? They provided EVERYTHING. Must have been hot on the list, no?

Whoa! We actually got a new museum in Winnipeg, did we not?

I think you are mistaking the aim of the report. It isn't about how many services are provided but the quality of the services provided.

As for the museums issue, the other poster is correct. National museums in Canada have been starved of support. The only reason that Harper is funding Winnipeg's museum is because David Asper is a back Tory backer and owns the National Post. Harper swept in and made the announcement undermined Oda's and the rest of the department on museums outside the capital.

[noahbody]

Your righties are very dense. Perhaps you should read the article. Spun right back in your face. The consultancy specifically refers to the present government.

The real story behind this article is how biased our media has become. Here's how Accenture reported their findings:

"RESTON, Va; June 18, 2007 – The governments of Singapore, Canada and United States do the best job of delivering on the promise of customer service, according to a global research report released today by Accenture (NYSE: ACN)."

..."“Singapore and Canada continue to lead the world in terms of customer service maturity, as they have in previous country rankings,” said David T. Roberts, executive director of Customer Relationship Management in Accenture’s Government operating group. “Each continues to evolve its customer service strategies with an eye toward continuous improvement in each of the four key areas we identified in this year’s report: knowing the customer, making the connections, aligning your people, and not doing it alone. Moreover, Singapore and Canada do the best job of educating their citizens on their customer service initiatives, which results in more favorable citizen perceptions.”

Overall, Singapore (No. 1) leads the first tier of country rankings in the report — which includes services ranging from taxes to community centers to pensions — followed closely by Canada (No. 2), which held the No. 1 position in the last country rankings, in 2005. Both countries have strong and compelling visions of value-led, citizen-centric service. With citizens’ opinions given substantial weight in this year’s evaluation process, the scores for Singapore and Scandinavian countries (No. 4 - No. 7) rose over their previous rankings."

And that's the rest of the story. I'm Paul Harvey.

[jdobbin]

The real story behind this article is how biased our media has become. Here's how Accenture reported their findings:

And that's the rest of the story. I'm Paul Harvey.

The story has bias?

How come you didn't report this?

"In January 2006, a new minority Conservative government came to power," it noted in its report on Canada. "Since then, service transformation programs, which were key programs of the previous government, are still on the agenda, but they seem to have taken a lower profile in the past year."

"Citizens clearly are perceiving a gap between the government's promise and its practice, it said. "In fact, in terms of the citizen survey component of our rankings alone, Canada ranked ... behind the Nordics, the Netherlands, and Australia, Japan and Singapore," the report said.

It's not that the new Canadian government lacks vision, it's that its actions fall short of that vision, it said, noting for example that the government has announced initiatives to improve both management and accountability in services.

The government must find a way to bridge the gap between its vision on the provision of services to citizens and how to deliver on that vision, the report said.

[noahbody]

The story has bias?

Yes, it reads like a Liberal press release.

How come you didn't report this?

It didn't make the release http://newsroom.accenture.com/article_disp...article_id=4556

"Since then, service transformation programs, which were key programs of the previous government, are still on the agenda, but they seem to have taken a lower profile in the past year."

Key programs are still on the agenda. Good.

"Citizens clearly are perceiving a gap between the government's promise and its practice, it said.

It says perceived gap. Where would this perception come from? The media perhaps? Articles like this?

...noting for example that the government has announced initiatives to improve both management and accountability in services.

This seems positive to me. How about you?

The government must find a way to bridge the gap between its vision on the provision of services to citizens and how to deliver on that vision, the report said.

Maybe they haven't seen the Service Canada commercials yet.

[jdobbin]

Maybe they haven't seen the Service Canada commercials yet.

Perhaps you'd like to take another stab at reformatting that.

[noahbody]

Maybe they haven't seen the Service Canada commercials yet.

Perhaps you'd like to take another stab at reformatting that.

I think you just missed an opportunity to blame Harper for my poor formatting.

[Michael Bluth]

I think you just missed an opportunity to blame Harper for my poor formatting.

Or the Conservative Party of Canada.

[jdobbin]

I think you just missed an opportunity to blame Harper for my poor formatting.

I just figured someone from your office was impersonating you.