From my understanding of the matter, the Armenian Massacre or whatever the event is properly called did take place, and as a non-expert, it is my opinion that the Turks were responsible. The Turkish authorities, don't completely deny this, but claim that the extent is overstated, and that in any event it was allowed or committed by their predecessors the Ottoman Empire. These circumlocutions are likely intended as face saving devices and no doubt are motivated by domestic Turkish political pressures.
Should Canada just ignore the facts and deny the Armenians support they deserve? No, but since Turkey is a friendly country and is trying to make its way in the modern world, against some considerable obstacles. we should take a gentle and diplomatic approach, not denying the facts, but making it clear to Turkey that we wish to be helpful and friendly to them.
Perhaps this way, we can 'ease' them into a more complete acknowledgement of the regrettable situation, and not drive them into the arms of extremists. Worth a try.