Lack of access to Government Services

[Kindred]

Has anyone else tried to access Government Services and noticed a lot havent toll free numbers anymore? If you need to appear in person for a service you need to travel to Vancouver or Victoria, and if they do have a toll free number the line is usually busy or the hold time can be up to an hour.

I recently tried to phone the Income Tax office to get some information and for four days in a row I received a busy signal on each call, up to 20 calls a day and didnt get through until the 5th day, Friday and was on hold for close to an hour.

A working person, 8 to 5 CANNOT access Government services as most employers do not want you tying up phone lines for personal business by being on hold for such long periods of time.

I am really ticked off about this. I am trying to contact the Tenants Association, got through once after being on hold for 30 minutes - (four busy signals before that) and received the wrong information. I just phoned back again and received a busy signal on the toll free line, called the local number for residents of Vancouver and was placed in the queue immediately but advised the wait time was 35 minutes - which is Government Speak for an hour or more .....

Seems to me the first thing Campbell did was close all the Government offices and make sure no one has access to services, fire most of the employees who there arent enough to handle the calls --

My favourite thing is phoning an office that closes at 4:30 at 4:00 pm and being put on hold for half an hour then receiving a message that the office is now closed.

Campbell is such a jackass.