It is NOT an isolated incident,. only the latest in a series of many. And yes, it IS Kaybekwah humiliating anglophones, and in an area where the poor anglo is 77, disabled and in poor health.
Wedge issue? When francophones defend or excuse this behaviour, the hatred that blows back at them is wholly deserved. BTW, the orderly is still working at the hospital, since the francophone hospital obviously will not take actions against one of their own. Silence is consent.